Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a $4.99 flat rate for shipping, however orders over $50 qualify for free shipping!

Which payment methods are accepted in the Online Shop?

We accept all major credit card vendors including VISA, Mastercard, American Express, Discover as well as Apple Pay and Google Pay. Alternatively, you may also pay through your Amazon account.

How long will delivery take?

See panel to the right for extensive explanation however usually about 3-7 business days depending on your distance from California.

How secure is shopping in the Online Shop? Is my data protected?

We use highly advanced algorithms which are an industry standard to provide for a secure environment. Your credit card information is handled through Stripe, a company with the best track record in eCommerce. The website is also secured with SSL token to further ensure privacy and safety. Furthermore, we do not sell or lend your personal information to any other service or company.

What exactly happens after ordering?

Once your order is processed, our warehouse packs and ships your item through standard shipping services. Handling time is usually 1-2 business days depending on demands. You will then receive a tracking number until the item is at your door!

Do I receive an invoice for my order?

Yes! You will receive an invoice and receipt via email and through our website if you are registered as a member.

Shipping Estimates

Orders are shipped from our warehouse in Claremont, California

Orders are shipped through standard shipping services which take 3-7 days depending on location.

You will receive tracking information upon shipment and are able to track the item until receipt.

Please alert us if there are any issues or unexpected delays of shipments and we will attempt to alert the carriers or otherwise resolve the matter.


Contact Us Today!

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. PST